Return Process

At Tollemart, we aim to make the return process as convenient as possible for our valued customers. Please follow these simple steps to initiate a return:

  1. Contact Customer Service:

    • If you wish to return an item, please reach out to our customer service team via email at [customer service email] or by phone at [customer service phone number].
    • Provide your order number and specify the item(s) you would like to return.

  2. Receive Return Authorization:

    • Our customer service representative will provide you with a return authorization number (RMA) and instructions on how to proceed with your return.

  3. Prepare Your Return Package:

    • Carefully package the item(s) you are returning in their original packaging, ensuring they are unused, unworn, and in the same condition as received.
    • Include all original tags and accessories.

  4. Ship Your Return:

    • Once you have received your return authorization, ship the package to the address provided by our customer service team.
    • We recommend using a trackable shipping method and purchasing shipping insurance to ensure your package is safely delivered.

  5. Return Inspection:

    • Once your return package is received, our team will inspect the items to ensure they meet our return policy criteria.
    • If the items pass inspection, we will proceed with the refund process.

  6. Refund Processing:

    • Upon approval of your return, we will process a refund to the original method of payment within [7] business days.
    • Please note that shipping fees (if applicable) are non-refundable.

  7. Confirmation Email:

    • You will receive an email notification once your refund has been processed.
    • If you have any questions or concerns about your return, feel free to contact our customer service team for assistance.

Tollemart is committed to providing exceptional customer service, and we appreciate your business. If you have any further inquiries regarding our return process or policies, please don't hesitate to reach out to us.

Thank you for choosing Tollemart for your clothing and home decor needs!