At Tollemart, we aim to provide efficient and reliable shipping services for all our valued customers. Please read the following Shipping Policy to understand how we handle shipping:

1. Order Processing:

   • Orders are typically processed and shipped within 1-3 business days after payment is confirmed, unless otherwise stated.
   • Processing times may vary during peak seasons or promotional periods.
     
     

2. Shipping Methods:

   • We offer various shipping options to accommodate your needs, including standard shipping, expedited shipping, and international shipping.
   • Shipping methods and carriers may vary depending on the destination and the items being shipped.
     
     

3. Shipping Rates:

   • Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination.
   • Shipping rates will be displayed at checkout before you complete your purchase.
     
     

4. Shipping Times:

   • Estimated shipping times will vary depending on the shipping method selected and the destination.
   • International shipping times may vary depending on customs clearance processes and local postal services.
     
     

5. Order Tracking:

   • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
   • You can track your order using the provided tracking number through our website or the carrier's website.
     
     

6. Shipping Restrictions:

   • We currently ship to [list of countries/regions where Tollemart ships].
   • Some items may be restricted from international shipping due to size, weight, or other limitations. Please check individual product listings for shipping restrictions.
     
     

7. Customs and Duties:

   • International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
   • Customers are responsible for any customs clearance fees or import duties imposed by their country's customs authorities.
     
     

8. Shipping Address:

   • Please ensure that the shipping address provided during checkout is accurate and complete.
   • We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.
     
     

9. Shipping Delays:

   • While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays in shipping.
   • We appreciate your patience and understanding in such situations.
     
     

10. Contact Us:

    • If you have any questions or concerns regarding our shipping policy or your order's shipping status, please contact our customer service team at help@tollemart.com.

By placing an order with Tollemart, you agree to abide by the terms and conditions outlined in this Shipping Policy.

Thank you for choosing Tollemart for your clothing and home decor needs!