FAQs

How do I place an order?

Placing an order with Tollemart is easy! Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

What is your shipping policy?

We offer standard and expedited shipping options for both domestic and international orders. Shipping rates and delivery times may vary depending on your location and the items purchased. For more details, please refer to our Shipping Policy.

 

Do you offer returns or exchanges?

Yes, we accept returns within 30 days of purchase for eligible items. Items must be unused, unworn, and in their original packaging with tags attached. Unfortunately, we do not offer direct exchanges, but you can return the item for a refund and place a new order for the desired item.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination and customs clearance processes. Please check our Shipping Policy for more information.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and arrange for a replacement or refund, as appropriate.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it cannot be modified or canceled. However, you may be able to return the item for a refund once it has been delivered, subject to our Return Policy.

Do you offer gift wrapping services?

At this time, we do not offer gift wrapping services. However, many of our items come packaged in attractive boxes or packaging that are suitable for gifting.

How can I contact customer service?

If you have any further questions or need assistance, please don't hesitate to contact our customer service team at help@tollemart.com. We're here to help!