At Tollemart, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below:

1. Eligibility for Returns:

   • We accept returns within 30 days of the original purchase date.
   • To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition as received. Items must also be in their original packaging with all tags attached.
     
     

2. Non-Returnable Items:

   • Certain items are not eligible for return, including but not limited to:
     • Personalized or customized items.
     • Final sale items marked as non-returnable.
     • Items purchased on clearance or during special promotions.
       
       

3. Initiating a Return:

   • To initiate a return, please contact our customer service team at [customer service email/phone number] to request a return authorization.
   • You will be required to provide your order number and details about the item(s) you wish to return.
     
     

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service and purchasing shipping insurance for returns.
     
     

5. Refund Process:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
   • If the return is approved, a refund will be processed to the original method of payment within [X] business days.
   • Please note that shipping fees (if applicable) are non-refundable.
     
     

6. Exchanges:

   • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
     
     

7. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon receipt.
   • We will arrange for a replacement to be sent to you or issue a refund, depending on your preference.
     
     

8. Additional Information:

   • All returns are subject to inspection. We reserve the right to refuse any return if the item(s) do not meet our return policy criteria.
   • If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.

Tollemart reserves the right to update or modify this return policy at any time without prior notice. Please refer to our website for the most current version of our return policy.